Media Tech, DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. The Datacenter Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, etc..) and external customers (Hardware Vendors, Contractors, Service Providers among others). Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world’s most Customer Centric Company.

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Media Technicians to join our expanding Infrastructure Operations team. The Media Technician is responsible for conducting sanitization and liquidation of commercial data center equipment. This role requires effective coordination and communications across multiple operations teams. The ideal candidate will be able to quickly and accurately complete tasks related to media sanitization, network device sanitization, inventory tracking, asset life-cycle state changes, as well as physical removal of equipment. You must possess: strong technical aptitude, situational awareness, bias for action, and excellent communication skills. Exceptional candidates will be process improvement minded and possess the ability to expeditiously deploy identified process improvements to the field. This position requires the ability to successfully operate in high pressure, time-sensitive situations while firmly adhering to internal data handling policies.



All candidates should exhibit the following:

• A working understanding of server grade hardware.
• A basic understanding of networking hardware.
• Proven experience in problem solving and addressing customer service-related issues by working with other internal teams toward a shared objective.
• Safely lift and/or move up to 18 kilograms unassisted; participate in group lifts over 18 kilograms or more in tight and elevated spaces.
• Local travel within (Paris, Île-de-France) Region may be required.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Key job responsibilities

• Hard drive installation, removal, and destruction; ensuring all media handling policies are followed and updating progress through a web ticketing system. Document daily tasks to ensure business continuity.
• Unpacking/repacking fragile electronics and Relocating/moving of large enterprise equipment
• Basic Networking equipment removal/installation
• Escalating to senior technicians and management as needed/required
• Perform data sanitization on all equipment prior to liquidation or destruction.
• Perform asset life-cycle state changes.
• Perform Process Improvement. Record data on process inefficiencies and risk then work with supporting teams to eliminate or mitigate issues.
• Interact with third party vendors & contractors
• Data Center Operations is a 24x7 team and this position requires work during non-business hours and rotating shifts to meet 24/7 on-call requirements.
• Participate as the data center point of contact for High Severity Events.

QUALIFICATIONS DE BASE
• 1+ years of computer hardware troubleshooting and repair experience
• High school or equivalent diploma

QUALIFICATIONS APPRÉCIÉES
• Associate's degree or higher in IT-related field or 2+ years of IT-related field job experience.
• Demonstrated progressive career growth in technical environments preferred.
• Familiarity with professional correspondence and writing styles.
• Proven experience managing work and priorities through a ticketing system and direct coordination with Management.
• Experience in root cause identification for basic Hardware issues
• Meet or exceed Amazons Leadership Principles through data driven examples.


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